At Pulseboard, we do not offer returns or exchanges after a product has been delivered. Our products are outdoor mobility vehicles and are similar in nature to vehicles, making returns or exchanges impractical due to the product's size, nature of use, and the significant logistics and shipping costs involved.

All eligible products are covered under our Repair Warranty, subject to the applicable warranty terms and conditions.

Dead on Arrival (DOA)

Return shipping will be provided only for products that are Dead on Arrival (DOA). Any DOA issue must be reported to PulseBoard within 24 hours of delivery.

After the 24-hour period, the product will be handled under the applicable repair warranty, and return shipping charges may apply.

Warranty & Repair Shipping Charges

For warranty-related repairs or other eligible service requirements, customers may be required to pay the shipping charges at a discounted rate as applicable:

  • PulseBoard S11 / H11 / PB9 / E-Scooter / Drifter: ₹2,000/-
  • PulseBoard PB6 / PB7 / PB8: ₹1,000/-

Shipping charges are subject to change without prior notice.

Product Packaging for Warranty Service

Customers are responsible for properly packing the product for warranty pickup. Please ensure that:

  • The product is securely and safely packed before pickup.
  • All necessary printouts/documents required for the warranty pickup are kept ready.
  • The original product packaging/box is retained throughout the warranty period and used whenever the product needs to be shipped for repair or warranty service.

Keeping the original packaging in good condition helps ensure that the product can be transported safely and reduces the risk of damage during transit.

Important

No returns or exchanges will be accepted after delivery, except where a product qualifies as Dead on Arrival (DOA) and the issue is reported within 24 hours of delivery. All other product issues will be addressed in accordance with the applicable repair warranty terms.