1. Welcome

This website (the “Website”) is operated by Sai Sync Consultants Pvt. Ltd. (“we”, “us”, “our”, or “PulseBoard”). These Terms & Conditions (“Terms”) govern your access to and use of the Website and your purchase of our electric mobility products, including E-Kick Scooters, E-Scooters, Self-Balancing Vehicles, Go Karts, Off-Road Vehicles and related products (“Products”).

By accessing, browsing, or purchasing from the Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

2. Products & Pricing

  • PulseBoard offers a range of electric mobility and recreational vehicles at various prices.
  • All prices displayed on the Website are in Indian Rupees (₹) unless otherwise stated.
  • Prices, product availability, specifications, features and other product information are subject to change without prior notice.
  • Product images may be for illustrative purposes and may vary slightly from the actual product.
  • Specifications, colours, accessories and features may vary between models or batches.
  • We make reasonable efforts to ensure that product information is accurate. If you require clarification regarding a Product, please contact us before placing your order.

3. Orders & Payment

  • You must be 18 years or older to place an order on the Website.
  • You are responsible for providing accurate billing, shipping and contact information when placing an order.
  • We accept online payments through the payment methods made available on the Website.
  • An order confirmation indicates that your order has been received; it does not necessarily guarantee product availability.
  • PulseBoard reserves the right to cancel or decline an order in circumstances including product unavailability, pricing errors, suspected fraudulent activity or other operational reasons.
  • Payment may be required in full at the time of placing the order.
  • If an order is cancelled after payment has been received, any applicable refund will be processed according to our applicable refund policy.

4. Shipping & Delivery

  • Free delivery is available across India, subject to applicable product and location conditions.
  • Delivery timelines provided on the Website are estimates and may vary depending on the destination, logistics partner, weather, transportation conditions and other factors beyond our control.
  • Customers are responsible for providing a complete and accurate delivery address and contact information.
  • Delivery may require the customer or an authorised representative to be available to receive the Product.
  • Once the Product has been delivered to the designated delivery address, the customer is responsible for the Product.
  • For delivery-related issues or visible transit damage, customers should contact PulseBoard promptly after delivery.

5. Returns, Exchanges & Refunds

  • PulseBoard does not offer returns or exchanges after delivery, except where a Product qualifies as Dead on Arrival (DOA) under our Return & Exchange Policy.
  • Due to the nature, size and outdoor use of our Products, returns and exchanges are not feasible because of the significant transportation and logistics costs involved.
  • A DOA issue must be reported within 24 hours of delivery to qualify for return shipping.
  • Products that have been used, damaged due to misuse, modified or otherwise rendered unsuitable for return will not qualify as DOA.
  • For complete details, please refer to our Return & Exchange Policy.

6. Warranty & Repairs

  • PulseBoard Products are covered by a repair warranty, subject to the warranty terms applicable to the particular Product.
  • Warranty duration and coverage may vary depending on the Product/model.
  • Warranty generally covers eligible manufacturing or product-related defects as specified in the applicable warranty terms.
  • Damage resulting from misuse, accidents, unauthorised modifications, improper maintenance, normal wear and tear, water damage or use contrary to safety instructions may not be covered.
  • Warranty does not constitute a return or exchange policy.
  • Customers may be required to bear applicable shipping or transportation charges for warranty repairs.
  • Customers must retain the original packaging/box throughout the warranty period for safe transportation when warranty service is required.

7. Product Use & Safety

Electric mobility products can cause injury or property damage if used improperly. Customers must:

  • Read and follow the product's operating and safety instructions before use.
  • Use appropriate protective equipment, including a helmet and other recommended safety gear.
  • Operate the Product responsibly and within its intended purpose.
  • Follow applicable traffic, road and local regulations.
  • Keep Products away from children unless the particular Product is specifically designed and approved for their use.
  • Not operate a Product while under the influence of alcohol, drugs or any substance that may impair judgement or coordination.
  • Follow all charging, battery-storage and maintenance instructions provided with the Product.

8. Disclaimer

  • PulseBoard makes reasonable efforts to provide accurate product information; however, specifications, images, colours and features may change without prior notice.
  • PulseBoard does not guarantee that every Product will be suitable for every customer's intended application.
  • Customers are responsible for selecting and using Products appropriately and following all manufacturer instructions and applicable laws.
  • PulseBoard shall not be responsible for injuries, losses or damages resulting from improper, unsafe, unauthorised or negligent use of a Product.

9. Limitation of Liability

To the maximum extent permitted by applicable law, PulseBoard shall not be liable for any indirect, incidental, special or consequential loss or damage arising from the purchase, possession or use of our Products, except where such liability cannot legally be excluded.

10. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising in connection with these Terms or the purchase or use of Products shall be subject to the jurisdiction of the competent courts having jurisdiction over PulseBoard's registered/business location.

11. Entire Agreement

These Terms, together with the Website's Privacy Policy, Return & Exchange Policy, Warranty Terms and other applicable policies, constitute the complete agreement between the customer and PulseBoard regarding the use of the Website and purchase of Products.

12. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision shall be modified or removed to the extent necessary, while the remaining provisions shall continue to
remain valid and enforceable.

13. Changes to Terms & Conditions

PulseBoard reserves the right to modify or update these Terms & Conditions at any time. Updated Terms will be published on the Website.

Your continued use of the Website after the revised Terms are published constitutes your acceptance of the updated Terms.

14. Contact Us

If you have any questions regarding these Terms & Conditions, Products, orders, warranty or other services, please contact the PulseBoard Customer Support Team through the contact details provided on our Website.

15. Additional Terms for Electric Mobility Products

Age Requirement:
PulseBoard's electric mobility products should be operated only by individuals who meet the applicable age requirements specified for the particular Product and under applicable laws.

Safety Equipment:
Users are strongly advised to wear appropriate safety equipment, including helmets, knee pads, elbow pads and wrist protection where appropriate.

Responsible Use:
Products must only be used in suitable environments and in accordance with the manufacturer's instructions, applicable laws and safety guidelines.

Battery & Charging:
Customers must follow the recommended charging procedures and use the appropriate charger supplied or approved for the Product. Improper charging, modification or handling of batteries may result in damage, fire or injury.

Use at Customer's Risk:
Customers acknowledge that electric mobility and recreational vehicles involve inherent risks. Safe and responsible operation is essential to minimise the risk of injury or damage.